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We collect and retain personal contact information that you provide us voluntarily when signing up to our products and services or to any of our mailing lists. This may include your name (first and last name), business name, job title, business address, product data, phone and/or mobile phone numbers and email address. Additionally, we collect contact information provided to us during any correspondence relating to customer support, as well as in connection with our products and services.
When you visit our websites we automatically collect information about your device, including your IP address and potentially other unique device identifiers (for example, if you are using a phone with iOS or Android installed), Internet browser type and language, information about any website that referred you, the date/time of your visit, and any search keywords. For more information, please review our cookies policy.
We also collect and store demographic information (your postcode, gender and age). We may also collect and store demographic information (such as your zip code, gender and age), and use this data to tailor your experience on our Websites, ensure you are at least 18 years of age to make purchases, provide content that we think you might be interested in, perform general improvements to the Websites, and display the content according to your preferences. Such demographic information may be shared with partners, market researchers and other third parties on an aggregate, non-personally identifiable basis. No personally identifiable information will be linked to.
You are in control of the information we collect about you, but if you choose not to share your information, you may not be able to access or use some of our services.
Your information will be used, in the first place, to perform our contract with you and fulfil your requests, such as sending you requested service information, fulfilling your orders, billing for services, responding to customer service requests, questions and concerns, and administering your account. Note that, generally, you may not opt-out of these communications, which are transactional and not promotional in nature. If you do not wish to receive them, you always have the option to cancel your services with us.
If you have given your consent to send you marketing communications, we will eventually use the personal data you give us to contact you. If you do not want to receive those communications, you are allowed to withdraw your consent at any time, by clicking “unsubscribe” in any communication, or emailing us using the address provided below.
In order to pursue our legitimate interest in improving our services, we also use personal data to conduct research and analysis, and to identify what services you, and other customers like you, may need:
Whenever we process data for these purposes we ensure that we always keep your personal data rights in high regard and take account of these rights. You have the right to object to this processing if you wish. If so, please contact us at firstname.lastname@example.org to update your communication preferences. Please bear in mind that doing so may affect our ability to carry out tasks above for your benefit.
Our websites may contain hyperlinks to websites that are owned and operated by other organisations. These websites have their own privacy and cookie policies, and we urge you to read them. They control how your personal information is used when you give it to these other organisations or they collect it with cookies. We do not approve any other websites and we are not responsible for any information, material, products or services that are on or accessible through those websites or for the privacy practices of websites run by other organisations.
We may need to share your information with other organisations to provide you with the products, services or information you ask for. In particular we will need to share your information with Google who already holds much of your data within the Google ads system. We may also pass your information to one or more of the following organisations: other companies in our corporate group; credit checking or screening service providers; payment processing organisations (such as Stripe); debt collection agencies; data processing companies; mailing houses working on our behalf; government and enforcement agencies and the police.
We use many different measures to help protect information transmitted over or stored on our systems. For example, your Personal Information is contained behind secured networks, and is encrypted when transmitted to us via Secure Socket Layer (SSL) technology. In addition, the payment information you provide us is processed by a third-party payment processor (Stripe: https://stripe.com/us/privacy ).
We keep your information only for as long as we need it to provide you with our services, manage our business or as required by law or contract. When having a contract with us, we will retain your data for the length of the contract, and will further retain that information for a time period consistent with our legal or regulatory responsibilities, after you terminate all your services with us to resolve disputes, enforce our relevant Service Agreement, and to adhere to the technical and legal requirements and constraints related to the security, integrity and operation of the websites.
You will be entitled to ask us for access to a copy of your personal data, to correct, erase or restrict our processing of your personal data, to transfer the information you have provided under contract or consent to another organisation or to stop processing your information, by withdrawing your consent or objecting to our legitimate interests. To do it please contact email@example.com.